At BRAVICASTO (“we,” “us,” or “our”), accessible from https://www.bravicasto.com, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or making a purchase, you agree to the practices described here.
1. Information We Collect
1.1 Information You Provide Directly
- Account & Order Information: name, billing/shipping address, email address, phone number, and any details you provide when placing an order or creating an account.
- Payment Information: we do not store full credit card numbers. Payment data is processed by our PCI-compliant payment processors (e.g., Stripe, PayPal).
- Communications: emails, messages, or feedback you send us.
- Customer Service Inquiries: any details you provide when contacting support.
1.2 Information Collected Automatically
- Device & Usage Data: IP address, browser type and version, time zone setting, operating system, and device identifiers.
- Browsing Data: pages viewed, navigation paths, page interaction times, referring URLs, and search terms.
- Cookies & Tracking Technologies: see our Cookie section below.
2. How We Use Your Information
- Fulfill and process orders, including shipping, returns, and customer support.
- Communicate with you about your account, orders, products, and promotions.
- Verify identity, prevent fraud, and screen orders for risk.
- Personalize your shopping experience and recommend products you may like.
- Improve our website, products, and services through analytics.
- Comply with legal obligations and enforce our Terms of Service.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve our site. You can control cookies through your browser settings. Disabling cookies may affect site functionality.
- Essential Cookies: required for the site to function (cart, checkout, login).
- Analytics Cookies: help us understand how visitors use the site.
- Marketing Cookies: used to deliver relevant advertising.
4. How We Share Your Information
We do not sell your personal information. We share data only with:
- Service Providers: payment processors, shipping carriers (USPS, UPS, FedEx), email platforms, and analytics providers, under contractual confidentiality obligations.
- Legal Authorities: when required by law, court order, or to protect our rights and safety.
- Business Transfers: in connection with a merger, acquisition, or asset sale.
5. Data Retention
We retain your information only as long as needed to fulfill the purposes outlined here, comply with legal obligations, resolve disputes, and enforce agreements. Order records are typically retained for 7 years for tax and accounting purposes.
6. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data (subject to legal exceptions).
- Opt out of marketing communications at any time.
- Restrict or object to certain processing.
U.S. state residents (California, Virginia, Colorado, etc.) may have additional rights under applicable state privacy laws. To exercise your rights, contact us at support@bravicasto.com.
7. Data Security
We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls. No method of transmission over the internet is 100% secure, but we work hard to protect your data.
8. Children’s Privacy
Our site is not intended for individuals under 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, contact us immediately.
9. International Users
If you access our site from outside the United States, your data will be processed in the U.S. By using our site, you consent to this transfer.
10. Third-Party Links
Our site may contain links to third-party sites we don’t control. We are not responsible for their privacy practices — please review their policies.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last updated” date. Continued use of the site constitutes acceptance of the updated policy.
12. Contact Us
For privacy questions or to exercise your rights:
Email: support@bravicasto.com
Website: https://www.bravicasto.com